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#106: In Service (India Diaries)

April 28, 2023

A friend’s dad is visiting Seattle from India and asked me if I was “in service”. By this he meant if I had a job. This is the vernacular of my parents’ youth. When I was growing up, people were either in service (i.e. worked for someone else) or had their own business. The various professions rolled up to these two broad classifications. I didn’t really ruminate on this as a child but I do remember absorbing the term “in service” with a sense that there was subservience and potentially powerlessness associated with this choice. If someone had asked the little me to pick between these two binaries of “in service” vs. “in business”, I certainly would have picked the latter.

The question from my friend’s father made me realize that I don’t have the subtle negative association to being “in service” anymore. In fact, I silently answered in the affirmative. Because I am in service of a vision and it doesn’t matter to my self-esteem whether I have to start my company, work for another organization, or learn new skills to be in service. The line of work then becomes a purely practical matter and not the main thing. 

I don’t often encounter this phrase when I go back to India now; we seem to use a more globally enmeshed way of speaking in our cities. Although I still hear a version, both in India and the States, when we refer to people serving in the armed forces or government service (so and so is in public service, or is a servicewoman). These are professions where we still acknowledge the potential for impact on other lives.

Nonetheless, there is potential for impact embedded in every single profession. How can there not be? Our work is what we do daily for decades. But potential just means possibility, and not certainty, until it’s catalyzed by a personal and resonant aspiration for impact. When that happens, we are service.

“We make a living by what we get. We make a life by what we give.” ― Winston Churchill, British statesman and Prime Minister

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#97: Compounding effects of innovation

December 19, 2022

Techno-social optimists tell us that humanity is in a good place. We hear that our innovations have reduced human mortality, increased quality if life across the globe, increased our ability to feed the growing world population and so on. All of this is true.

And we can have multiple things be true at the same time.

Yes, we don’t hear of houses burning down or people dying because their couch caught fire. But we hear of people getting sick because of environmental contaminants, including toxic flame retardants on their couch, their car seat and pretty much every piece of furniture they sit on. Each piece has toxins way beneath any risk threshold. But combined, each exposure builds up enough toxins in our bloodstreams that we can pass them along to our unborn children.

Yes, we live in more comfortable homes and can afford more groceries and consumer goods compared to our ancestors. But we have to own a car to bring home that massive cart of groceries because the grocer is 20 minutes away. We can’t just walk to a store and carry that weight home. Over time, we lose muscle mass and joint health from under utilizing our body such that when our cities start becoming green, most of us don’t feel comfortable just hopping on a bike.

Yes, we can talk to our loved ones on video across the globe every night. We can exchange what’s happening in our lives, give long distance hugs and kisses and never feel disconnected. But the same piece of tech we use to engage with them also has news, entertainment, messages awaiting our attention and endless notifications. After a heated conversation, it’s so much easier to hang up and tune out rather than sit in discomfort and learning.

Yes, our farm equipment, irrigation and bioengineered seeds ensure we don’t starve. But we also have large-scale diversion of freshwater, depleting aquifers and river systems. We have excessive synthetic fertilizer runoff into the soil, water, air, and rainfall. We get toxic algae blooms in lakes, oxygen depletion and “dead zones” within bodies of water, where nothing can survive.

I believe people working at these diverse companies don’t wake up with dreams of harming the planet. But our innovation processes are typically siloed and growth-driven. Isolated innovation makes us move incredibly fast. We aren’t weighed down by anything and can keep experimenting, iterating and launching. One impactful product launch after another, in the service of humanity. But we can still come away with long-term negative impacts that are hard to clean up and reverse.

Our current framework for innovation asks us to zoom in, iterate, speed up, and think in fast approaching time increments. What would happen if we innovated by zooming out, by slowing down, by thinking of a future seven generations down, when we’re not even alive. I can’t help but get optimistic about the compounding effect of a more integrated approach to innovation.

“There is too much bad news to justify complacency. There is too much good news to justify despair.”― Donella Meadows, environmental scientist, systems thinker, educator, and writer

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#91: Dressing for the weather

October 7, 2022

I recently went for a walk with a friend. We live about 2 miles apart and planned to meet midway and continue together. It was a bit cold and windy so I wore a full-sleeved top and grabbed an extra layer. When I bumped into my friend though, she was in shorts and a sleeveless tank top. She said it felt warm and windless in her neighborhood. Even though we’re geographically close, it sometimes seems we live in different microclimates. I’ve noticed on prior walks how spring and summer flowers in her less-shaded neighborhood seem to open ahead of the ones in our shaded backyard. She also lives in a south-facing home that traps heat and keeps her warm.

Even metaphorically, we dress for the weather outside our front door. Our day-to-day circumstances being the weather we plan for and our thoughts, emotions and actions being the metaphorical dress. How we “dress” is also based on the data points we’ve lived through. We assess our current circumstances but then call upon our personal histories while making decisions on how to behave. The unseen assumption is that our data points are complete and accurate, and our responses are based on the full picture. It’s easy to forget that our history determines what data we collect, and that our current reality is often different from another’s. 

Going back to the metaphor of clothing—we clothe ourselves based on context and when the context changes, we alter our outfit. It gets hot on a hike, we take off that extra jacket. It gets cold, we pull out our gloves and scarves. We don’t waste energy or get attached to the way we were dressed 30 minutes ago. We don’t question our actions or berate ourselves incessantly. We respond to the changing weather without attaching our identity to the artifacts of clothing. The response feels seamless.

Obviously it’s hard to be so detached from the trifecta of our thoughts, emotions and actions. But understanding the current and historical “weather” we or another human has lived through creates an awareness about the context within which they have had to operate. It creates flexibility, and is the first step towards relational ease and eventually shared sense making. It helps us know why they came to the walk in a tank top while we showed up in long sleeves.

“Perception precedes reality.” — Andy Warhol, artist, film-director

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#89: Beginner’s mind (forced)

September 26, 2022

I randomly tuned-in to the US open tennis tournament while at the gym. Not having followed tennis closely for a few years, these players were new to me so I didn’t know their styles and strengths. I wasn’t connected to the audio so could only see the score and the body language. I had chanced upon the tail end of the match; the final set and match point. The player in the lead was leading by a lot and had to take her match point serve. She kept starting the serve but not taking it. She would toss the ball but then decide to let it drop to the ground instead of hitting it. She did this several times, enough for me to pause and notice. She looked calm, she was ahead, she looked very strong, she could win the match in under 60-seconds. What was hard in that moment? And then I realized: she has the weight of expectations on her. I thought, wouldn’t it be great if she could erase any internal chatter and noisy history and just serve with a beginner’s mind? Shortly thereafter, she served, she won. This match was over and the screen moved to another match. 

While this was happening, a story was unfolding closer to me on my elliptical machine. While I was watching, my run was picking speed. I was starting to break sweat, feeling fluid in my body after having taken a break. I glanced at the speed and distance to see if I was actually building stamina again and then the machine stopped. I was distracted by the match and had pressed the wrong button. I had done about 10 minutes, so not my full planned time. “No problem” I thought and started again with a clean slate. I tuned in to the body, checked for alignment and pain. My body felt good after a long time. Then I tuned-in again to speed and distance. Distractedly, I hit the same button after another 10 minutes or so and the machine stopped. I lost track of my speed and distance once again. This time I noticed…what I wished for that player, I was getting in a very forced way. I was getting unplanned fresh starts. I kept having to let go of my agenda and tune in repeatedly to the here and now, to my beginner’s mind. By the third set, I had stopped monitoring speed or distance as a gauge of my health. I was just feeling the increased stamina in my body compared to the last few times when I felt absolutely sluggish. In the first set, I was having my own micro moment of success and perhaps the pressure to outdo my past self. But the unplanned pauses and erasure forced me into a beginner’s mind repeatedly. I had no clue about my distance or speed, I just got to savor my strength that day.

Practicing beginner’s mind might be the most pragmatic way to experience the full-bodied potential and delight of our endeavors. The measurements and markers, while helpful, then become secondary. When we lead with the markers, we behave like brains on a stick and often exit the visceral experience of being alive. I know beginner’s mind is easier said than done…but it’s easier done after repeated practice.

“But something slowly began to dawn on me — I still loved what I did. The turn of events at Apple had not changed that one bit. I had been rejected, but I was still in love. And so I decided to start over.

I didn’t see it then, but it turned out that getting fired from Apple was the best thing that could have ever happened to me.

The heaviness of being successful was replaced by the lightness of being a beginner again, less sure about everything. It freed me to enter one of the most creative periods of my life.” ― Steve Jobs, 2005 Stanford commencement address

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#88: Tithing in attention and action

September 23, 2022

I sometimes meet well-meaning professionals who crave to support a cause but their desire is almost always coupled with overwhelm. Real-time reports of calamities and injustices show acute and chronic problems that need solves everywhere. But it’s hard to fully absorb them when our individual lives are bursting at the seams with commitments and responsibilities. Our response may progress from self-protection by tuning out, then perhaps to minor guilt for ignoring, and then into the calloused emotion of apathy over time where we simply turn off that part of ourselves. A progression that wastes human spirit and capacity.

Between the binaries of turning off or massively caring about everything, there is a third way that’s more practical and over time, collectively more impactful. We can invite ourselves to care for a very specific cause that speaks to us because of our personal struggles and tithe* to that cause with our attention and action. Despite our many spinning plates vying for attention, emotion and time, there are some pieces of news and information that seem to dig deeper in our psyche than others. The key to unlocking our causes is to sit in that discomfort long enough to figure out the common thread in the pains and triumphs that manage to imprint us. Marinating in this discomfort is also critical in activating the compassionate action that this world sorely needs.

I’ve also found that the unexpected precursor to this sought-after compassionate action is patience and kindness with self. Tithing in action churns up all sorts of fears of inadequacy and helplessness. It does no good if our actions flame out before taking root because of our very natural human fears. Patience and kindness with ourselves creates the strength to keep going despite obstacles. We keep reminding ourselves that there is no need to rush, that even the smallest actions amount to invisible impact, that this process can take months or even years. We make our actions small and manageable and our timelines longer. We remind ourselves that it’s not all on us and that there are others in it with us. Over time, these practices even out our focus from over-fixating on self or to a healthy dose of self-respect and agency in light of our general smallness. We start to focus less on ourselves and more on the collective. Imagine, if everyone did this, how big our small acts of tithing could become?

*A note on tithing for those new to this concept

There is a concept called tithing or dana across all faiths. It’s a voluntary practice where one offers a part of their income for use in the service of others or a cause. Of course, like any practice, this concept has also suffered misuse at times through guilt or exploitation. Regardless, the practice has immense power to orient us to generosity. In eastern philosophy (that I’m more familiar with), dana can take any form ― material or energy, the donor’s intent while giving is as important as the dana itself. The amount doesn’t matter; what matters is the posture of goodwill and generosity. We’re invited to cultivate a sense of hospitality, abundance, goodwill and faith with a focus on our spiritual growth and other’s benefit. This practice gets under our skin in the most positive way. It teaches a willingness to make others happy, to get in touch with our natural impulse to care that gets covered in the busyness of daily life, and most importantly in letting go of our craving for applause and attachment to specific outcomes.

“The meaning of life is to find your gift. The purpose of life is to give it away.”― Pablo Picasso, painter and sculptor

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